You should receive an order confirmation email within minutes of placing your order. Check your spam/junk folder if you don't see it. If it's still missing after 1 hour, email us at support@lunaleathershop.com with your order details.

Most orders ship within 1-2 business days. You'll receive a shipping confirmation email with tracking information once your order is on its way. During our Winter Clearance sale, processing may take up to 3 business days due to high volume.

We offer free shipping on all orders to the US, Canada, UK, and Australia. Most deliveries arrive within 5-8 business days after your order ships, depending on your location. You can track your package using the tracking number in your shipping confirmation email.

If your order hasn't shipped yet, email us immediately at support@lunaleathershop.com with your order number and correct address. Once an order ships, we cannot modify the delivery address.

We offer a 30-day money-back guarantee. Return unworn items with original tags for a full refund. Email support@lunaleathershop.com to start your return.

Yes! We currently ship to the United States, Canada, United Kingdom, and Australia with free shipping on all orders.

Once your order ships, you'll receive an email with tracking information. You can also track your order anytime on our Track Order page using your order number.